{"id":36879,"date":"2014-10-14T07:26:20","date_gmt":"2014-10-14T11:26:20","guid":{"rendered":"http:\/\/asweetlife.org\/?p=36879"},"modified":"2015-12-30T05:03:53","modified_gmt":"2015-12-30T10:03:53","slug":"it-takes-more-than-one-touch-to-get-a-new-verio-iq-meter","status":"publish","type":"post","link":"https:\/\/asweetlife.org\/?p=36879","title":{"rendered":"It Takes More Than One Touch To Get A New Verio IQ Meter"},"content":{"rendered":"

\"Sending<\/a><\/p>\n

A few weeks ago, I blogged about my frustrations with One Touch<\/a> and their lack of customer service when it came to some problems I was having with my Verio IQ meter.<\/p>\n

Here\u2019s the short version of the story: more than a year ago, I heard about a recall on the Verio IQ meter. I reported my meter to One Touch, and they assured me I\u2019d receive a replacement one in the mail. At the time, Verio IQ meters were on backorder, so I was sent an Ultra Mini meter to use in the meantime. However, I never received a new Verio. When I told my endocrinologist about this, she said it was fine for me to continue using my old one. I did, but when it began to malfunction sporadically, I realized I needed to give One Touch another call, which rapidly turned into three phone calls over a short period of time. They sent me replacement meters a total of three times that were not up to par. Each replacement meter was covered with scratches and looked like they had been previously used.<\/p>\n

Naturally, this alarmed me. I still don\u2019t have an explanation for why the replacement meters came in less than perfect condition, but I did receive a phone call from a manager at One Touch that alleviated many of my concerns.<\/p>\n

What made this phone call different from the others is that I felt like someone was actually listening to me. I was able to explain the full story to a sympathetic ear, and we were able to clarify a major point of confusion that arose in my case: the meters I was receiving in the mail had not been previously used or refurbished. They were new meters, and it still remains unclear as to why they were flawed. I was very glad to hear this. While I was fairly certain before that the meters had not been touched and that it was a simple aesthetic issue, I still felt comfort knowing that I wasn\u2019t being sent someone\u2019s old meter.<\/p>\n

At the phone call\u2019s conclusion, the manager assured me that my feedback wouldn\u2019t fall on deaf ears. They\u2019d look into my complaints, and they would also send me a brand new meter in a box (like the ones sold in pharmacies) that week for my trouble. Finally, the request I had put in from the beginning was fulfilled. Within a couple days, my mom called me and told me that my new Verio IQ would be waiting for me the next time I came home.<\/p>\n

Although it was an irritating experience, I\u2019m content with its outcome. I feel better about customer service from this particular company, and I really appreciate the manager for taking the time to call me and listen to me tell my story in extensive detail. In this case, all\u2019s well that ends well!<\/p>\n

\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"

…<\/p>\n","protected":false},"author":23,"featured_media":36882,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[1501],"tags":[418,1248],"yoast_head":"\nIt Takes More Than One Touch To Get A New Verio IQ Meter<\/title>\n<meta name=\"description\" content=\"Here\u2019s the story: over a year ago, I heard about a recall on the Verio IQ meter. 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